Manager, Merchandise System Training - DFS9112108 in Hong Kong at DFS

Date Posted: 3/9/2018

Job Snapshot

Job Description

The Manager, Merchandise System Training will lead and execute all training programs for all Merchandising team members on both systems and related business process. He/she will assist the Senior Manager, Global Merchandising L&D in the preparation of training materials and will execute training in both classroom setting and on an ad hoc (shoulder-to-shoulder) basis. He/she will also support the on-boarding program by providing initial training for all new Merchandising associates. The Manager, Merchandise Training is responsible for developing strong relationships with the Merchandising community in order to identify training needs and execute them. He/she will drive for results and support the Company business strategies and values. He/she will assist the in is the execution of key change management and communication initiatives.

Key Responsibilities:
Systems and Business Process Training
• Responsible to help design, develop and facilitate a wide range of training programs including technical system navigation, business process, and best practices
• Execute the training plan for Merchandising systems to ensure successful adoption by the user community
• Help to develop and maintain training materials for all DFS Merchandising systems
• Work across the organization to implement Train-the-Trainer programs for select systems and processes
• Cultivate and leverage great relationships with the user community to understand training requirements and perform one-on-one problem solving
• Provide follow up and coaching to all members of the Merchandising team
• Help support cutover planning for legacy to new systems through training
• Communicate appropriate business process to integrate system solutions and ensure top performance by the Planning and Merchandising teams.
On Boarding
• Execute on-boarding training for all new Merchandising team associates
• Help to facilitate new associate requirements including passing tests, completing modules, etc by level
• Manage and assign buddies to new associates
• Conduct orientation for new comers

Communication and Change Management
• Support change management initiatives as needed
• Assist in the execution of a comprehensive communication plan to ensure senior leader championship and broader team adoption of new systems

Perform other duties as requested in a diligent and conscientious manner

Key Requirements:
• Bachelor’s Degree or equivalent
• Minimum 5-7 years of experience in retail, luxury retail preferred. Aptitude for retail systems and developing efficient business processes. Change management experience a plus
• Verbal and written fluency in English language and Cantonese
• Proven relationship building and influence skills
• Strong interpersonal skills, effective communication and strong presentation skills
• Strong verbal and written communication
• Go-getter who can work well independently, can see a need and action it
• Skilled at understanding complex systems and business processes
• Ability to manage up, down and across the organization
• Excellent problem solving skills
• Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business
• Able to work overtime, as needed