Loss Prevention Supervisor - DFS1171137 in Los Angeles, CA at DFS

Date Posted: 3/13/2018

Job Snapshot

Job Description

The role of a Loss Prevention Supervisor is to implement strategic initiatives to significantly reduce/minimize areas
of risk related to security, stock loss or shrinkage, safety, and contingency/crisis management. They are to protect
DFS Company assets by identifying potential areas of loss through pilferage and carry out investigations into theft
and criminal activity. The Loss Prevention Supervisor performs retail security duties and ensures that all staff and
customers are in a secure and safe environment.

Key Responsibilities:
Work with Management and Sales Team to identify loss trends and implement loss prevention initiatives to
address the areas of loss
• Provide a comprehensive loss prevention and security service encompassing investigations and security audits
• Ensure that the intruder alarm is maintained correctly and tested on a regular basis, and conduct random spot
checks to minimize stock loss
• Contribute to the development and improvement of systems and procedural safeguards in liaison with
Operations, Ops & Control and Internal Audit for the prevention and detection of theft or fraud
• Identify issues through analysis of results and investigations, and works with management team to
implement initiatives to reduce losses
• Lead investigations into theft, fraud or malpractice within company operating procedures by staff or
management and reports findings to line and operations management
• Manage operational use and maintenance / improvement of physical security features / equipment
• Investigate reports on POS Exceptions and Cash Discrepancies
• Enforce safety procedures and conduct necessary training
• Manage and direct internal and outsourced manpower; monitor the service quality of the outsourced
• Comply with company policy and procedures
• Comply with all Security audit requirements
• Actively support and comply with all health and safety policy, procedures and regulations
Team & Service Management
• Ensure Team has clear goals and objectives which remain focused on safety and security of DFS employees,
customers and Company assets
• Supervise, coach and train the Loss Prevention team on a daily basis to assist them to consistently grow in skills,
confidence and effectiveness in their roles
• Assist the Manager in staff retention, development and job satisfaction levels
• Provide effective team supervision through open communication, training, coaching and active encouragement
of the each teammate to meet goals and objectives, while role modeling desired behaviors
• Work with the Loss Prevention Manager to identify future potential Supervisors and ensure development plans
for this talent
• Work with the Manager to ensure corrective action is taken to improve unsatisfactory performance, adhering
to local Human Resources requirements
• Assist the Manager in the preparation of investigations, presentations and reports
DFS Approved June 2013
2 Job Description: Loss Prevention Supervisor
Occupational Health & Safety
• Comply with DFS’ Occupational Health & Safety Policy and procedures
• Take reasonable care to act and behave in a manner that promotes care and diligence to oneself and others in
the workplace
• Comply with reasonable instructions from any supervisor or authorised representative of the company
concerning health and safety matters
• Attend OHS training as required and actively participate in Emergency Response procedures
• Participate in identifying, assessing and controlling risks and hazards in the workplace
• Report any accident/injury/hazard in the workplace to manager or the site OHS Representative using the DFS’
systems and the logbook
• Perform other duties as requested in a diligent and conscientious manner

Key Requirements:
Knowledge, Skills and Abilities Required
Educational Requirements Secondary School or High School Diploma or equivalent
Work Experience Minimum 5 years in Loss Prevention, Retail Security or similar field and
Leadership experience preferred
Licenses / Certifications
Critical knowledge & skills
including tools, software
applications, language, etc.
Fluency in English language and other language(s) as required by location
Other Qualifications / Core Competencies
• Able to maintain a high degree of confidentiality at all times
• Must be able to pass a criminal background check, as required
• Excellent Communication Skills with the ability to communication with internal and external customers
• Neat and tidy appearance with a professional approach to retail security
• Must have strong interpersonal skills and ability to work well with personnel at various levels
• Treat all management and fellow team-members with respect to support a team environment
• Able to work independently with minimal supervision

Working Conditions / Environment
• Able to handle persons who resist arrest for theft or other unlawful behavior
• Able to appropriately address situations involving unruly or disorderly persons
• Be available and attend after hour call outs in response to alarms or emergency situations
• Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the
• Able to work additional hours, as needed