Internship, Digital Innovation - DFS9112815 in Hong Kong at DFS

Date Posted: 2/16/2020

Job Snapshot

Job Description

This position will join the newly formed Digital Innovation team at DFS, supporting the team to bring the latest innovative and digital capabilities to the organization. The team is part of the larger RTR (Reimagining Travel Retail) team, focused on digitalization of the way DFS interacts with customers, travel partners, brands, and internal staff. The ideal candidate is interested in digital technology, consumer experiences and possesses excellent communication & project management skills. We are looking for self-starters who can work in a rapidly changing industry, thrive through ambiguity, and demonstrate problem-solving leadership skills.

Key Responsibilities:

• Support Digital Innovation Manager in multiple initiatives and ad-hoc requests as assigned
• Provide product and technical support for Digital Innovation products
• Assist with management of digital products including performance analysis, enhancement initiatives and troubleshooting
• Coordinate digital product enhancement and maintenance updates
• Conduct research on the latest digital solutions and capabilities
• Manage project management tools & dashboards
• Standardize and prepare templates, draft SOPs and process charts
• Communicate with internal or external parties where required
• Create presentation materials

Key Requirements:

• Enrolled in or completed bachelor’s degree program in Business, Computer Science or Engineering related discipline
• Attention to detail, organize, self-driven, and timeliness
• Able to handle multiple projects, effective prioritization and problem-solving skills
• Able to work in fast-paced environments. Adaptability and flexibility to respond quickly to changing requirements
• Fast learner & good team player. Proactive approach to work, willing to take initiative and follow through with delivery
• Strong interpersonal skills. Clear communicator, confident in talking to people
• Interest of trends in digital products and solutions
• Fluency in English (required), Mandarin (an asset)
• Knowledge in basic coding (Python, SQL) would be an asset
• Communication Skills
• Drive for Results
• Effective Team Interaction
• Interpersonal Savvy
• Well organized