General Manager - DFS361362 in Haikou at DFS

Date Posted: 1/9/2021

Job Snapshot

Job Description

The General Manager is a key leadership position responsible for delivery of the DFS vision of exceptional people delivering exceptional product to our customer, driving sales and profitability for their business unit. The General Manager (GM) is responsible for meeting store profit goals, controlling store expenses, achieving sales targets, upholding the company’s luxury brand image while managing the performance, morale and development of the sales team in order to deliver on sales and service expectations in line with company objectives. The General Manager is a member of the Managing Director’s Senior Team responsible for crafting and delivering approved location specific strategies aligned with the Company strategic goals and initiatives.

Key Responsibilities:
Store Profitability and Productivity
• Develop the location’s expense and sales budgets in consultation with Managing Director and Director of Operations and Control.
• Deliver sales and profitability targets. Execute strategies, initiatives and staffing levels are within budgetary guidelines and scheduling is within payroll budget.
• Actively partners with Managing Director, Divisional Merchandise Managers, Global Merchants and Marketing teams to influence and execute strategies to drive sales and profitability.
• Sets store selling and productivity plans to achieve or exceed customer penetration and spend targets, and grow market share.
• Responds to changing business conditions in order to deliver sound financial results.
• Ensure the location management teams are effectively communicating both opportunities and issues to merchants.
• Minimize stock losses through effective management oversight of stock control practices and security procedures.
• Oversees Lease Brand Business relations: participates in lease negotiations; organizes strategies and tactics to build the lease business including working with the merchants, marketing teams and brands as appropriate on PSC events, training, mystery shoppers and store layouts.
• Builds strong relationships with joint venture partners.
• Maintain keen awareness of competitor movements and activities.
• Works as part of a team with Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/when required.
• Key management participant in redevelopment activities for your retail location as/when required. Team & Service Management
• Effectively communicate company overall objectives and how the location store’s sales targets and strategies support achievement of those objectives. Ensure location management team set goals and objectives which remain focused on overall business strategies. Review progress on a regular basis.
• Create and promote a positive work and industrial relations environment in line with DFS values, employee related policies and practices and local environment considerations. Responsible for staff retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of direct reports and the team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
• Ensure a development plan is in place and actively reviewed for all management and potential management team members.
• Partner with Managing Director and Talent Management to ensure a succession plan is in place and actively progressing for your territory.
• Take corrective action to improve unsatisfactory performance, in consultation with Talent Management and adhering to local TM requirements. Ensure your management team does the same.
• Ensure your management team consistently coaches their staff with a focus on enhancing the customer experience. For Sales teams, in addition to service levels this includes continual improvement and refinement of sales techniques and product knowledge.
• Prepare and deliver performance appraisals providing relevant and specific feedback. Ensure your location management team members do the same for their staff.
• In collaboration with Managing Director, Corporate and local Talent Management teams, identify, implement, and monitor outcomes from individual and team development programs delivered. Provide feedback on training effectiveness to relevant training delivery manager. Ensure participating staff have pre and post training discussions at your location, with action plans made where appropriate, to actively reinforce practical application of their learning.

Key Requirements:

• Bachelor’s Degree in Management, Business or equivalent.
• Strong retail store management required. Regional and market leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen