General Manager - DFS36131027 in Macau at DFS

Date Posted: 3/23/2021

Job Snapshot

Job Description

The General Manager is a key leadership position responsible for delivery of the DFS vision of exceptional people delivering exceptional product to our customer, driving sales and profitability for their business unit. The General Manager (GM) is responsible for meeting store profit goals, controlling store expenses, achieving sales targets, upholding the company’s luxury brand image while managing the performance, morale and development of the sales team in order to deliver on sales and service expectations in line with company objectives. The General Manager is a member of the Managing Director’s Senior Team responsible for crafting and delivering approved location specific strategies aligned with the Company strategic goals and initiatives.

Key Responsibilities:

• Develop the location’s expense and sales budgets in consultation with Vice President and Director of Operations and Control.
• Deliver sales and profitability targets. Execute strategies, initiatives and staffing levels are within budgetary guidelines and scheduling is within payroll budget.
• Actively partners with Vice President, Divisional Merchandise Managers, Global Merchants and Marketing teams to influence and execute strategies to drive sales and profitability.
• Sets store selling and productivity plans to achieve or exceed customer penetration and spend targets, and grow market share.
• Responds to changing business conditions in order to deliver sound financial results.
• Ensure the location management team are effectively communicating both opportunities and issues to merchants.
• Oversees Lease Brand Business relations: participates in lease negotiations; organizes strategies and tactics to build the lease business including working with the merchants, marketing teams and brands as appropriate on Loyal T events, training, mystery shoppers and store layouts.
• Builds strong relationships with joint venture partners.
• Maintain keen awareness of competitor movements and activities.
• Works as part of a team with Business Development, Group and Corporate Finance on the development of proposals for both existing and potential locations as/when required.
• Key management participant in redevelopment activities for your retail location as/when required
• Works with Store teams, Merchants and Visual to develop and implement both store presentation and promotional activities.
• Establish and build strong working relationships with key business groups and associations (e.g. Airport Authority, Customs, Tourism Boards, travel agents, vendors, business school / university faculty).

Key Requirements:

• Bachelors Degree in Management, Business or equivalent.
• 7+years retail store management required. Regional and market leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.
• Proficiency in MS Microsoft computer applications (Excel, Word, PowerPoint, and Access) and email required.
• International travel multiple times per year to attend senior management meetings as/when required.
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
• Must have strong interpersonal skills and be able to work well with personnel at various levels.
• Must have strong communication skills, both oral and written and be comfortable in making high level presentations.
• Able to work independently with minimal supervision.
• Strong organizational skills
• Strong analytical skills; ability to work with complex issue.
• Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.