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Counter Manager - Bobbie Brown / Jo Malone - DFS1171284 in Los Angeles, CA at DFS

Date Posted: 2/4/2019

Job Snapshot

Job Description

The Team Lead/Counter Manager, Beauty, is the primary conduit between the divisional merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. Managing, mentoring, and developing a cross-functional sales team, the Counter Manager brings to this role energy, an ability to lead and correct while acting ‘on their feet’ and an intuitive sense to think ahead and problem solve. The Counter Manager is the primary conduit between the PSM the Regional merchant team, the brand and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. They supervise, mentor and develop a cross-functional sales team, and foster a service environment that empowers the team to create the luxury service experience for our customers. The Counter Manager brings to this role energy, an ability to lead and correct while acting on their feet and an intuitive sense to think ahead and problem solve.

Key Responsibilities:

•Responsible for the daily operations of Jo Malone and Bobbie Brown.
•Achieve and exceed Jo Malone / Bobbie Brown sales targets.
•Hiring, training, developing Jo Malone Fragrance Advisors to perform outstanding customer service.
•Hiring, training, developing Bobbie Brown Beauty Advisors to perform outstanding customer service.
•Responsible for counter presentation and planning, executing brand promotion activities, assortments, and inventories.

Key Requirements:

•Key competencies include: strong interpersonal skills, solution based, energetic, team oriented, ability to multi-task, composure under pressure, keen to learn.
•1-2 years of retail leadership experience.
•Professional in appearance, demeanor and language.
•Must have strong interpersonal skills and be able to work well with people at various levels.
•Function as a resourceful and proactive team member.
•Must be able to have a flexible schedule as required by the needs of the business.
•Possesses an outgoing and assertive personality and a desire to lead and inspire their teams.
•Possess a passion for the brands and products they represent.