Business Analyst, Digital & E-Commerce - DFS9112401 in Hong Kong at DFS

Date Posted: 11/5/2018

Job Snapshot

Job Description

Working within the DFS organization this position joins a group of innovative business professionals with expertise in technology, process and design. With a curiosity and focus on exceptional customer experience, DFS enables corporate strategy through strong partnerships. By embracing a fun, agile and creative environment, DFS delivers solutions on pace with enterprise evolution. By understanding the technology customers’ needs, this role focuses on driving excellence in delivery execution and meeting our customer satisfaction expectations.

Key Responsibilities:

• Deliver digital products under Agile framework, from conception to design, build, test, deploy
• Gather and analyze business requirements. Document business requirements as user stories at conceptual level and detailed levels
• Support Product Owner in connecting with development team to ensure functional and non-functional requirements are met
• Understand business objectives and clarify use of system to support business objectives
• Discuss and suggest best practices for business processed with business partners
• Conduct feasibility studies based on higher level requirements & existing systems
• Facilitate user meetings and Agile ceremonies
• Convert user requirements into system requirements
• Study and document processes, functions and business rules for different application systems
• Provide logical solution and data models for new applications and changes to existing systems
• Collaborate with Quality Assurance teams in defining QA testing scope and approach and clarifying requirements
• Manage User Acceptance Testing for enhancements and projects
• Manage user training or conduct user training for new development
• Support innovation in digital e-commerce solutions

Key Requirements:

• Degree in Computing, Communication or related; advanced degree preferred.
• Project Management Institute Certified
• 3-5 years of experience in leading project teams
• 3-5 years of customer facing experience
• Strong interpersonal skills
• Effective communication
• Scrum Certification agile experience preferred
• Strong experience in implementing and supporting digital products, focusing on e-commerce.
• Good knowledge and understanding of digital interface design processes and technologies (e.g. Information Architecture, UX, UI & Interaction Design, Creative Design)
• Knowledge of trends in digital products
• Fluent English and Chinese