Business Analyst - DFS9112127 in Hong Kong at DFS

Date Posted: 1/20/2018

Job Snapshot

Job Description

• RTR (Reimagining Travel Retail) is our Digital Transformation initiative at DFS. The vision is to redefine luxury travel retail by offering a seamless data-driven omni-channel experience to our customers and partners.
• The ideal candidate will be supporting the senior manager in the global rollout of RTR.
• Main responsibilities are managing program performance metrics & reporting, coordinating internal communication plans, and preparing presentation material to senior stakeholders.

• He/she is analytical, driven, critical thinker, and pragmatic problem solver, with experience in change management, analytics and project management.

• We are looking for self-starters who can work in a rapidly changing industry, thrive through ambiguity, and demonstrate problem-solving skills. The ideal candidate has a natural ability to develop excellent relationships with their peers and other leaders within the company.
• In return, you will be given the opportunity to join and build a Digital Transformation team within a business that is fully investing in its digitization.

Key Responsibilities:
• Extract data from databases or BI systems to conduct analyses that produce actionable business insights
• Communicate RTR results to finance managers / business analysts within divisions
• Integrate overall DFS results into RTR analytics to refine business analytics
• Engage with finance to ensure RTR KPIs are ‘’merged’’ ‘into DFS reporting
• Assist in monthly/quarterly aggregate reports; analyze data and identify areas of opportunity to recommend move-forward strategies.
• Report and seek business intelligence, competitor analysis and performance analytics on a regular basis. Report on site KPI's and user trends.
• Monitor competition and industry, providing analysis as needed.

Project Management
• Create and maintain project plan and timeline, ensure it stays updated and communicated across project stakeholders.
• Participate in internal PMO programs including post project reviews, internal process initiatives and ongoing improvement practices.
• Manage and work with multiple internal functions in multiple global locations.

Key Requirements:
• Minimum: Bachelor degree in finance, business administration, engineering, or related degree.
• 2-5 years working experience with international experience. Experience in retail or ecommerce a plus, but not required.
• Fluency in English language. Proficiency in Italian, Cantonese, Mandarin, or French a plus, but not required.
• Ability to extract and analyze data from databases, BI tools is required.
• Excellent command of Microsoft Office, in particular Powerpoint, and Excel.
• Be able to coordinate and lead cross-functional projects.