Boutique Manager - DFS5251122 in Siem Reap at DFS

Date Posted: 2/16/2020

Job Snapshot

Job Description

Boutique Manager is the dedicated Brand representative for Cartier within the DFS location.

Key Responsibilities:

• Align the customer experience to the company vision – exceptional people delivering exceptional product. o Lead, inspire and celebrate exceptional customer experiences.
• Drive sales: action sales, clearance, promotions, and incentive targets with passion. Focus on ways to increase and continually improve
• Manage your sales floor: Ensure a high energy, positive floor experience for staff and customers
• Observe, coach and react to what is happening around you to continually improve the customer experience and team productivity
• Effectively partner with the Platinum Services team to enhance the customer experience
• Effectively communicate company overall objectives and how the sales team are critical to driving the achievement of company vision, store sales targets and strategies for those objectives.
• Review sales productivity and individual sales team member’s performance on a regular basis.
• Ensure a development plan is in place and actively reviewed for each of your sales team.
• Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles.
• Responsibility for being the primary communication link between product merchants and the customer, including regular phone and email communications. Actively prepare and participate in the bi-monthly MM / Brand / Product conference calls
• Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team
• Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information by disclosing this information only to DFS management and Cartier Brand Representatives.
• Ensure floor presentation meets or exceeds brand and DFS requirements
• Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc

Key Requirements:

• Bachelors Degree in Management, Business or equivalent preferred, not essential
• Fluency in English and other languages as required by location.
• 2+years retail store experience required. Leadership experience with sales and luxury merchandise highly desired.
• Strong multidimensional leadership ability. Able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines.
• Must have strong communication skills, both oral and written and be comfortable in making presentations.
• Ability to work independently and on weekends and outside of regular office hours, if required.
• Able to make sound decisions with relevant facts at hand. Does not shy away from conflict.