Assistant General Manager, Sales - DFS1161157 in Honolulu, HI at DFS

Date Posted: 4/14/2018

Job Snapshot

Job Description

The Assistant General Manager (AGM), Sales is a key business partner to the General Manager at store level. They are responsible for delivery of the DFS promise, to be the World Traveler's Preferred Destination for Luxurious Shopping. They ensure their team of Product Sales Managers (PSM's) is fully focused and effective in their role as a key link between the global merchant team and our customer, striving to continually improve team and space productivity in their assigned brands or categories. The AGM Sales is responsible for their PSM's achieving sales and productivity targets while, upholding the company's luxury brand image through managing the performance, morale and development of the sales team.

Key Responsibilities:
Drive Store Productivity & Service Experience
• Prepare and execute approved store productivity plans that achieve or exceed customer penetration, spend targets and grow market share.
• Lead a group of PSM's to work effectively with Global & Division Merchants to execute the merchandising strategies in each of their areas. Ensure each PSM is fully conversant with their strategies and relevant brand, assortment, collections knowledge and effectively communicates this with their sales team. Coach, train and mentor each PSM to communicate effectively with their Merchant via monthly conference calls and email.
Team & Service Management
• Effectively communicate company overall objectives and how the PSM and sales team are critical to driving the achievement of company vision, store sales targets and strategies for those objectives.
• Ensure PSMs have clear goals and objectives which remain focused on the customer experience, increasing productivity and the product through their relationship with the Merchant Manager. Review performance on a regular basis.
Store Presentation • Work with Store teams, Merchants and Visual to execute store presentation and promotional activities.
• Ensure consistent execution and maintenance of DFS internal and vendor’s Visual Merchandising directives in line with required standards.

Key Requirements:
• Education: Bachelors Degree in Management, Business or equivalent preferred.
•Work Experience: Minimum 4 years retail store management required. Regional and market leadership experience with merchandising and financial accountability highly desired.
• Strong multi-dimensional leadership ability; able to effectively operate in a culturally diverse environment with astuteness and sensitivity.
•High degree of integrity and confidentiality with a keen sense of business/financial acumen.
•Strong interpersonal skills and be able to work well with personnel at various levels.
•Strong communication skills, both oral and written and be comfortable in making high level presentations.
• Able to work independently with minimal supervision.
•Strong analytical skills; ability to work with complex issues.
•Able to make sound decisions with relevant facts at hand; do not shy away from conflict.
•Ability to work independently and on weekends and outside of regular office hours, if required.