Assistant General Manager - DFS361368 in Haikou at DFS

Date Posted: 1/9/2021

Job Snapshot

Job Description

We are finding a seasoned Retail management expert to join us as the Assistant General Manager (AGM), who will be a key business partner to the General Manager at store level. You will lead a team of Product Sales Managers (PSM’s). Through motivation, you will ensure they are effective in their role as a key link between the global merchant team and our customers, striving to improve team and space productivity in their assigned brands or categories.

Key Responsibilities:
Drive Store Productivity & Service Experience
• Lead a team of Product Sales Managers (PSM) to work effectively with Global & Division Merchants for executing the merchandising strategies in each of their areas
• Lead each PSM to take proactive steps to increase their team sales and continuously improve individual productivity of their team members
• Communicate DFS’ overall objectives to your PSMs and their sales team; ensure PSMs have clear goals and objectives which remain focused on the customer experience, increasing productivity and the product sales People Management
• Train, coach and active encourage PSM and the sales team to meet or exceed location sales and profitability targets, while role modeling desired behaviors
• Partner with your General Manager and Talent Management to ensure a succession and development plan is in place for your team
• Take corrective action to improve unsatisfactory performance in consultation with your General Manager and Talent Management Store Planning & Presentation
• Work with Store teams, Merchants and Visual to execute store presentation and promotional activities
• Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community in both business and social senses

Key Requirements:

• Bachelor’s Degree in Management, Business or equivalent preferred
• Solid retail store management experience required; regional and market leadership experience with merchandising and financial accountability highly desired
• Able to effectively operate in a culturally diverse environment with astuteness and sensitivity
• Able to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlines
• Strong analytical skills; ability to work with complex issue
• Able to make sound decisions with relevant facts at hand; do not shy away from conflict
• Strong communication skills, both oral and written and be comfortable in making high level presentations